Privacy Policy

Last updated: 10th, August 2026

The Third Room Agency ("we," "us," "our") operates with offices in Accra (Ghana), Stockholm (Sweden), and London (United Kingdom). This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website (https://thirdroomagency.com) or interact with us through it, including via our contact forms.

By using this website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

The Third Room Agency is a PR and marketing agency operating across Ghana, Sweden, and the United Kingdom.

For any privacy-related questions, you can contact us at: Email: admin@thirdroomagency.com

2. Information We Collect

a) Information You Provide Directly

When you use our contact forms or otherwise reach out to us, we may collect:

Name
Email address
Phone number (if provided)
Company name (if provided)
Any information you include in your message

b) Information Collected Automatically

When you visit our website, we automatically collect certain data via Google Analytics, including:

IP address (typically anonymized/truncated)
Browser type and version
Device type and operating system
Pages visited, time spent on pages, and referring website
General geographic location (city/country level)
Cookies and similar tracking technologies

We use this information to understand how visitors use our site and to improve its content and performance.

3. Cookies

Our website uses cookies, including those set by Google Analytics, to collect usage data. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, doing so may affect how the website functions.

For more on how Google uses data collected through Analytics, see Google's own privacy policy at https://policies.google.com/privacy.

4. How We Use Your Information

We use the information we collect to:

Respond to inquiries submitted through our contact forms
Communicate with you about potential or ongoing projects
Understand and improve website performance and user experience
Maintain the security and proper functioning of our website
Comply with legal obligations

We do not sell your personal data to third parties.

5. Legal Basis for Processing (EU/UK Visitors)

For visitors in Sweden, the United Kingdom, or elsewhere in the EU/EEA, we process personal data under the following legal bases in accordance with the General Data Protection Regulation (GDPR) and UK GDPR:

Consent — where you have submitted a contact form or accepted cookies
Legitimate interest — to understand website usage and respond to inquiries
Legal obligation — where processing is required to comply with the law.

6. Data Protection in Ghana

For visitors in Ghana, we process personal data in accordance with the Data Protection Act, 2012 (Act 843), as regulated by the Ghana Data Protection Commission. We take reasonable technical and organizational measures to protect personal data collected through this website.

7. Sharing of Information

We may share information with:

Service providers who help us operate the website (e.g., hosting providers, Google Analytics)
Legal authorities, where required by law or to protect our legal rights

We do not share your personal data with third parties for their own marketing purposes.

8. International Data Transfers

Because we operate across Ghana, Sweden, and the United Kingdom, personal data may be transferred to and processed in countries other than the one in which you are located. Where required, we take steps to ensure such transfers comply with applicable data protection laws, including using appropriate safeguards for transfers from the EU/UK.

9. Data Retention

We retain personal data submitted through contact forms only for as long as necessary to respond to your inquiry or maintain a business relationship, unless a longer retention period is required by law. Analytics data is retained according to our Google Analytics settings, currently set to 12 months.

10. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at admin@thirdroomagency.com.

11. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our website is not directed at individuals under the age of 16, and we do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: admin@thirdroomagency.com